Integration architecture

Connect SaaS platforms, internal APIs, queues, data pipelines, and AI tools with clear contracts and support boundaries.

Integrations move business state between systems. Assistance helps teams connect APIs, SaaS platforms, queues, data pipelines, realtime channels, and AI tools without losing ownership, auditability, or recovery paths.

What Assistance operates#

Within scope, Assistance can operate integration architecture, connector implementation, API/webhook contracts, queue handoff, retries, dead letters, credential rotation procedure, dashboards, runbooks, and support workflows.

What the customer owns#

The customer owns source-of-truth decisions, field mappings, partner approvals, data classification, legal/commercial agreements, access approvals, and business communications unless explicitly contracted.

Core guides#

• Integration architecture playbook
• API platform implementation
• Background jobs reliability
• Realtime operations
• Data governance readiness

Safe-use requirements#

• Verify webhook signatures and timestamps.
• Use scoped credentials per provider, tenant, and environment.
• Design retries with idempotency and reconciliation.
• Document source-of-truth ownership and field mappings.
• Monitor delivery latency, failures, dead letters, provider rate limits, and drift.

Onboarding inputs#

Prepare systems to connect, owners, auth methods, API/webhook docs, data classifications, field maps, volume estimates, rate limits, failure history, and escalation contacts.