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When every minute counts

24/7 access to senior DevOps and SRE engineers. We diagnose, stabilize, and resolve production incidents fast—so you can get back to normal.

15-minute response SLA for critical issues. Available around the clock.

Contact emergency supportView SRE as a Service

15-minute critical response

Senior engineers on standby 24/7/365. When you declare a critical incident, we're on it within 15 minutes.

Stabilize, then improve

Immediate mitigation to restore service, followed by root cause analysis and recommendations to prevent recurrence.

Clear communication

Structured updates, timelines, and post-incident reviews so stakeholders always know what's happening.

Service playbook

From problem to operating evidence

Main content is structured like a case study: context first, scoped work next, then the operating changes and evidence a team can use after handoff.

Service briefWhat we deliverResponse SLAsCommon scenarios we handleHow it works

When critical systems fail, every minute counts. Our DevOps Emergency service provides rapid incident response with experienced engineers who diagnose and resolve production issues fast.

Case-study lens

Scoped

Problem, responsibility, and handoff boundaries before implementation.

Evidence

Dashboards, runbooks, reviews, and operating records over borrowed logos.

Outcomes

Conservative summaries focused on observable operational improvement.

ScopeSection 01

What we deliver

The work is broken into visible capabilities, acceptance points, and handoff artifacts.

Operating step

Rapid Response

  • 15-minute response time for critical incidents
  • 24/7 availability including weekends and holidays
  • Direct access to senior engineers—no ticket queues

Operating step

Incident Resolution

  • Root cause analysis and immediate mitigation
  • Database recovery and data integrity checks
  • Infrastructure stabilization and failover
  • Application debugging and hotfix deployment

Operating step

Post-Incident Support

  • Detailed post-mortem documentation
  • Preventive measures and recommendations
  • Monitoring improvements to prevent recurrence
  • Optional transition to ongoing SRE support
Operating modelSection 02

Response SLAs

The section clarifies how production responsibilities change once the service is in place.

PriorityResponse TimeResolution Target
Critical15 minutes2 hours
High30 minutes4 hours
Medium2 hours8 hours
Low8 hours24 hours

Critical means production is down or severely degraded—users cannot use your service. High means significant impact but workarounds exist. We prioritize accordingly and keep you informed throughout.

OutcomeSection 03

Common scenarios we handle

Expected changes are framed as practical operating improvements, not unsupported guarantees.

  • Production outages — Complete service failures requiring immediate attention
  • Performance degradation — Sudden slowdowns impacting users
  • Security incidents — Breaches, unauthorized access, or vulnerability exploitation
  • Data issues — Corruption, loss, or replication failures
  • Infrastructure failures — Cloud provider issues, network problems, DNS failures
  • Deployment rollbacks — Failed releases needing urgent reversal
EvidenceSection 04

How it works

Runbooks, dashboards, reviews, and handoff material make the work auditable.

  1. Contact us — Reach out via our emergency hotline or email
  2. Triage — We assess severity and assign the right engineers
  3. Resolution — Active incident management until systems are stable
  4. Review — Post-incident analysis and prevention recommendations

Teams with runbooks, monitoring, and clear escalation paths resolve incidents faster. We can help you build these before you need them—consider our SRE as a Service for ongoing coverage.

Operating modelSection 05

Get emergency help

Responsibilities, response paths, and technical changes are made explicit before work starts.

Production down? Don't wait. Our senior engineers are available 24/7 to help you restore service and prevent recurrence. Contact Emergency Support →

Next stepSection 07

Frequently Asked Questions

Decision points and common questions are made explicit so follow-up work is scoped cleanly.

When should I use Emergency vs. SRE as a Service? Emergency is for one-off or occasional incidents when you need immediate help. SRE as a Service is ongoing—we proactively monitor, prevent issues, and respond when they occur. Many teams start with Emergency and transition to SRE for continuous coverage.

How do I declare a critical incident? Contact us via the emergency hotline or email. State that it's critical and describe the impact. We'll acknowledge within 15 minutes and begin triage.

Do you work with our existing tools? Yes. We integrate with your monitoring (Datadog, PagerDuty, etc.), cloud consoles, and collaboration tools. We adapt to your environment.

What if the issue is in our application code? We'll stabilize the system first—rollback, scale, or mitigate. For code-level fixes, we can pair with your developers or provide clear remediation steps. Our goal is to get you back online, then help prevent recurrence.

Can you help us prepare for incidents? Absolutely. We recommend runbooks, monitoring improvements, and escalation procedures. Consider our Infrastructure Audit or SRE as a Service for proactive preparation.

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Pricing

Flexible scopes available. if you need custom terms or bundled service pricing.

Hourly rate
€200/hr

Minimum engagement: 4 hours

Immediate senior engineer response for production incidents. Available 24/7, billed in 4-hour blocks.

Talk to a senior engineer

Need a clearer path for DevOps Emergency?

We'll help you understand fit, scope, pricing, and the fastest practical next step for your team.

No obligation • Senior engineer review • Recommendations grounded in your current stack